FAQs

We currently accept payments by:
Credit Card (Visa or Mastercard only)
PayNow (follow instructions written at checkout)

At popup events:
PayNow
Credit Card (Visa, Mastercard)

If you face any issues making payment please keep your items in cart and don't hesitate to chat with us - we will respond to you as soon as we can.

Local Delivery: We ship locally in Singapore. Delivery takes 3 - 7 business days via our local courier at a standard cost of 6 SGD. Orders above 100 SGD enjoy complimentary delivery.

Courier Delivery: You can also opt for same-day or next-day delivery (subject to availability and prevailing rates). Do reach out to us via chat to make arrangements before placing an order.

International Delivery: We only deliver locally within Singapore at the moment but if you would like to arrange for an international order, do reach out to us and we can ship via your courier of choice.

Product guarantee:
We offer a product guarantee of 6 months from order date for all lights crafted by Design Studio Rising. Should there be issues with lighting it up even after charging with the designated wires, do reach out to us via chat or email and we will do our best to assist you.

Should the products be genuinely faulty within the 6 months period, we will proceed with our returns & exchange policy.

To learn more about our lights and how to care for your Eden Living collection, please read here.

All orders made are final and non-refundable. We would like to assure you that all your orders have gone through quality checks by our partners and our team before being carefully packaged by hand for its journey to you. As such, returns and exchanges will be reviewed strictly on a case by case basis only.

I don't like the grain pattern on my products:
Do note that our products are made with real wood imported from South Korea. When you make an order, you are accepting that wood products come with a unique grain pattern and naturally-occurring blemishes that are not defects. Any returns or exchanges made on this basis will be kindly rejected.

The lights do not turn on:
Please note that we do send our lamps with some charge so you can turn it on when it arrives. However, if it does not, do charge the lamps with the wire provided. There should be a red/green indicator lit when it is charging or fully charged. If it still does not turn on, do send us an email and we will troubleshoot together.

My products are physically damaged:
On the rare occasion that your order arrives damaged, do send us a message via email (hello@edenliving.co) with image proof and detailed information of the defects within 7 days and we will guide you through the process of exchanging your order. Refunds will only be made if the item is out of stock.

My lights are faulty:
We pride ourselves on the quality of our pieces and offer a product guarantee of 6 months, from date of purchase. However, as these are electrical products, there may be arising faults due to unforeseen circumstances. Do send us an email (hello@edenliving.co) with a photograph / video and accompanying description of the fault. Should the lamps be proven faulty, we will gladly do a 1-1 exchange for you.

We seek your understanding that delivery costs are also non-refundable and the actual refund amounts will be adjusted accordingly. Eden Living reserves the right to update our terms & conditions at any point in time and reject requests that do not meet our return & exchange policy.

Terms & Conditions

Warranty covers manufacturing defects such as:

/ Unresponsive power switch and touch sensor (after full charge)
/ The mini USB cable is unable to charge the lamp
/ Cracks or faults in product parts (not caused by user error)

What is not covered under warranty:

/ Each lamp is handcrafted and finished, our warranty does not cover minor cosmetic variations, such as wood grain knots or slight unevenness in the lampshade.
/ Lamp bases are sculpted from solid wood, so no two are identical. We cannot offer exchanges for differences in wood grain or colour.
/ Kindly purchase only if you are comfortable with these conditions.

/ Defects due to negligence or misuse 
/ Damage caused by improper charging or use of a cable other than the one provided 
/ If the acrylic panel is opened up, or the lamp is disassembled, with or without attempts to self-repair
/ Cosmetic defects due to wear and tear and/or mishandling
/ Once the 6-month warranty period has lapsed

For any questions, please email us at hello@edenliving.co, and our team will assist you.

Write to us at hello@edenliving.co with your order number, a clear description of the issue you're experiencing, and accompanying photographs or videos to help us understand the situation better. Requests that are not in line with our policies will not be entertained.

Do note repairs may take between 2 to 4 weeks to complete, or longer. Depending on the cause and complexity of the issue, a small service fee may be charged.