Add-on Base

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Warranty Terms & Conditions

6 months limited product warranty from date of purchase

Warranty covers manufacturing defects such as:

/ Unresponsive power switch and touch sensor (after full charge)
/ The mini USB cable is unable to charge the lamp
/ Cracks or faults in product parts (not caused by user error)

/ Each lamp is handcrafted and finished, our warranty does not cover minor cosmetic variations, such as wood grain knots or slight unevenness in the lampshade.
/ Lamp bases are sculpted from solid wood, so no two are identical. We cannot offer exchanges for differences in wood grain or colour.

Repair services are available on a case by case basis and can be requested at hello@edenliving.co.

Repairs may take between 2 to 4 weeks to complete, and depending on the cause and complexity of the issue, a small service fee may be charged.

Warranty is voided in the following situations:

/ Defects due to negligence or misuse 
/ Damage caused by improper charging or use of a cable other than the one provided 
/ If the acrylic panel is opened up, or the lamp is disassembled, with or without attempts to self-repair
/ Cosmetic defects due to wear and tear and/or mishandling
/ Once the 6-month warranty period has lapsed

For any questions, please email us at hello@edenliving.co, and our team will assist you.