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Terms & Conditions

All Eden Living lamps come with a 6-month limited warranty from the date of purchase.

What This Warranty Covers

This warranty covers manufacturing defects, including:

• Unresponsive power switch or touch sensor (after the lamp has been fully charged)
• Mini USB cable provided is unable to charge the lamp
• Cracks or faults in product parts not caused by user handling

Natural Material Variations

Each lamp is individually handcrafted and finished.

• Minor cosmetic variations, such as wood grain knots or slight unevenness in the lampshade, are part of the natural character of the product and are not considered defects.
• Lamp bases are sculpted from solid wood. No two pieces are identical, and we are unable to offer exchanges based on differences in wood grain or colour.
• Lampshades made from 3D-printed material or silicone may naturally yellow slightly over time. This does not affect the light quality and is not considered a defect.

Repairs

Repair services are available on a case-by-case basis.
Please email hello@edenliving.co to request assistance.

Repairs typically take 2–4 weeks, depending on the nature and complexity of the issue. A small service fee may apply where relevant.

Warranty Exclusions

The warranty will be void under the following circumstances:

• Accidental damage of any kind, unrelated to the internal mechanisms of the lamp
• Damage caused by negligence or misuse
• Improper charging or use of cables other than the one provided
• Disassembling the lamp in any form, such as removing the acrylic panel, with or without evidence of attempts at self-repair
• Cosmetic wear and tear or evidence of mishandling
• Claims made after the 6-month warranty period has lapsed
• And any other situations based on the discretion of the brand.

If you have any questions, please reach out to hello@edenliving.co and our team will be happy to assist you.