Gift Card
Send your regards and some warmth to a person by purchasing a digital gift card. A unique code will be sent to the recipient's email, who has to enter it upon checkout to apply the discount.
Do note that there is no physical gift card that will be mailed out. The gift card value can is applicable storewide, discounted after the final order is calculated. It can be stacked with any ongoing in-store discounts. However, do note the gift card value is not exchangeable for cash and is strictly non-refundable. The gift card is valid for a year from date of purchase.
If you require further assistance with your order after your gift card purchase, do reach out to us at hello@edenliving.co
Terms & Conditions
All Eden Living lamps come with a 6-month limited warranty from the date of purchase.
What This Warranty Covers
This warranty covers manufacturing defects, including:
- Unresponsive power switch or touch sensor (after the lamp has been fully charged)
- Mini USB cable provided is unable to charge the lamp
- Cracks or faults in product parts not caused by user handling
Natural Material Variations
Each lamp is individually handcrafted and finished.
- Minor cosmetic variations, such as wood grain knots or slight unevenness in the lampshade, are part of the natural character of the product and are not considered defects.
- Lamp bases are sculpted from solid wood. No two pieces are identical, and we are unable to offer exchanges based on differences in wood grain or colour.
- Lampshades made from 3D-printed material or silicone may naturally yellow slightly over time. This does not affect the light quality and is not considered a defect.
Repairs
Repair services are available on a case-by-case basis.
Please email hello@edenliving.co to request assistance.
Repairs typically take 2–4 weeks, depending on the nature and complexity of the issue. A small service fee may apply where relevant.
Warranty Exclusions
The warranty will be void under the following circumstances:
- Accidental damage of any kind, unrelated to the internal mechanisms of the lamp
- Damage caused by negligence or misuse
- Improper charging or use of cables other than the one provided
- Disassembling the lamp in any form, such as removing the acrylic panel, with or without evidence of attempts at self-repair
- Cosmetic wear and tear or evidence of mishandling
- Claims made after the 6-month warranty period has lapsed
- And any other situations based on the discretion of the brand.
If you have any questions, please reach out to hello@edenliving.co and our team will be happy to assist you.
